Last updated: 7th June 2026

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1. Introduction

 

Architectural Partner Network Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect your personal information when you:

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• visit one of our websites;

• submit a homeowner or property-project enquiry;

• ask us to introduce you to relevant professionals, contractors or service providers;

• apply to join the Architectural Partner Network;

• become an APN member or partner;

• contact us by telephone, email or through an online form;

• subscribe to receive updates; or

• interact with us in another business-related capacity.

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Please read this policy carefully so that you understand how your information may be used.

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2. Who we are

 

Architectural Partner Network Limited operates the Architectural Partner Network, also referred to as APN.

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APN provides practical property-project information and, where requested, introductions between homeowners or property owners and independent professionals, consultants, contractors, tradespeople and service providers.

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APN also provides profile pages, verification services, membership options and business-development opportunities for suitable service providers.

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For the purposes of UK data-protection law, Architectural Partner Network Limited is the data controller responsible for your personal information.

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Company name: Architectural Partner Network Limited
Company number: 17206353
Registered office: Reach House, Hill Road, Bromley, BR2 0HT
Registered in: England and Wales
Privacy enquiries: privacy@architecturalpartners.co.uk

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3. Websites covered by this policy

 

This policy applies to:

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• the main Architectural Partner Network website;

• APN homeowner-support websites;

• APN specialist websites relating to particular property-project types or services; and

• other websites operated by Architectural Partner Network Limited that link to this Privacy Policy.

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Some websites may also provide additional information at the point where you complete a form.

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4. The information we may collect

 

The information we collect depends on how you interact with us.

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4.1 Homeowner and property-project enquiries

 

If you submit an enquiry or ask for an introduction, we may collect:

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• your name;

• your telephone number;

• your email address;

• your property address or approximate project location;

• the type of property;

• details of the work you are considering;

• the services you require;

• your anticipated budget;

• your preferred timescale;

• documents, photographs or plans you choose to provide;

• your communication preferences; and

• any other information you choose to include in your enquiry.

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4.2 APN members, applicants and service providers

 

If you apply to join APN, create a profile or become an APN member or partner, we may collect:

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• your name and business name;

• your business address;

• your telephone number and email address;

• your website address and social-media details;

• the services you provide;

• the areas you cover;

• business descriptions, photographs, logos and portfolio information;

• professional qualifications, trade memberships or registrations;

• insurance details;

• references or evidence of previous work;

• payment and billing information;

• your membership status and subscription details;

• records of introductions and feedback; and

• correspondence relating to your application, membership or account.

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4.3 Website usage information

 

When you use our websites, we may collect technical information such as:

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• your internet-protocol address;

• browser type;

• device type;

• pages visited;

• approximate location derived from your internet connection;

• the date and time of visits;

• referral sources; and

• information collected through cookies or similar technologies.

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Further information is provided in our Cookie Policy.

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4.4 Correspondence and communications

 

If you contact us, we may retain records of:

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• emails;

• telephone discussions;

• online-form submissions;

• messages;

• complaints;

• feedback; and

• other correspondence.

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5. How we use your information and our lawful bases

 

We only use personal information where we have a lawful basis for doing so.

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5.1 Responding to enquiries

 

We use your information to review your enquiry, respond to your questions and provide relevant information about APN services.

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Lawful basis: our legitimate interests in responding to enquiries and operating our business.

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5.2 Introducing homeowners to service providers

 

Where you ask us to help you find suitable professionals, contractors or service providers, we use your information to identify potentially relevant APN providers and share the details reasonably required for them to review your project and contact you.

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Lawful basis: your consent, provided through the relevant enquiry form or other clear request for an introduction.

You may withdraw your consent at any time by contacting us.

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5.3 Managing APN applications and memberships

 

We use information provided by service providers to assess applications, carry out proportionate checks, create profile pages, administer memberships, process payments, manage introductions and communicate about APN opportunities.

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Lawful basis: taking steps before entering into a contract, performing a contract and our legitimate interests in operating a curated network.

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5.4 Processing payments and maintaining business records

 

We may use information to issue invoices, process payments, maintain accounting records and meet our legal and regulatory obligations.

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Lawful basis: performing a contract and complying with legal obligations.

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5.5 Improving our websites and services

We may use website-usage information, feedback and aggregated data to improve our websites, forms, content and services.

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Lawful basis: our legitimate interests in improving our business and services. Where non-essential cookies are used, we will request consent where required.

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5.6 Preventing misuse and protecting our business

 

We may use information where reasonably necessary to prevent fraud, investigate misuse, protect our websites, enforce our terms and defend legal claims.

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Lawful basis: our legitimate interests in protecting our business and legal rights.

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5.7 Marketing communications

 

We may send you information about APN services, relevant property-project guidance, membership opportunities or business updates where:

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• you have asked to receive them;

• you have provided consent where required; or

• the law otherwise permits us to contact you.

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You can unsubscribe at any time by using the unsubscribe option in the message or contacting us.

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Lawful basis: consent or, where appropriate and lawful, our legitimate interests in communicating with relevant business contacts and existing customers.

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6. Sharing homeowner enquiries with service providers

APN is designed to make relevant introductions without unnecessarily circulating homeowner details.

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Where you ask us to help you find suitable professionals, contractors or service providers, we may share your project information with a limited number of potentially suitable independent providers.

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These providers may include:

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• APN Verified Members;

• APN referral or priority partners; and

• APN Associate Partners where a suitable APN Verified Member or referral partner is not available or where an Associate Partner may be relevant to your enquiry.

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APN Associate Partners

 

APN Associate Partners are independent third-party organisations that may be able to assist with particular types of projects or services.

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Associate Partners may include established contractors, service providers, specialist businesses, affiliate partners, lead-distribution partners or other commercial organisations.

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Associate Partners are not necessarily APN Verified Members and should not be treated as having received the APN Verified badge or the same level of APN onboarding checks.

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Where appropriate, APN may receive a referral fee, commission or other commercial benefit if you are introduced to an Associate Partner or proceed with a service following an introduction.

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Before sharing your personal contact details with an Associate Partner, we will make this clear to you through the relevant enquiry form, follow-up communication or other appropriate notice.

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The information shared may include:

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• your name;

• your telephone number;

• your email address;

• your project address or approximate location;

• a description of your project;

• the services you requested; and

• relevant documents or photographs you have chosen to provide.

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Each independent service provider or Associate Partner is responsible for handling your personal information lawfully once they receive it.

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You are under no obligation to appoint any provider introduced through APN.

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7. Other organisations we may share information with

 

Where reasonably necessary, we may share information with:

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• independent APN professionals, contractors, tradespeople and service providers where you have requested an introduction;

• website-hosting providers;

• email and communications providers;

• customer-management and online-form providers;

• payment processors and direct-debit providers;

• accountants, professional advisers and insurers;

• IT-support and cybersecurity providers;

• analytics and website-performance providers, where permitted;

• public authorities, regulators or law-enforcement bodies where legally required; and

• another organisation if our business, assets or relevant operations are transferred or reorganised.

• APN Associate Partners, including suitable independent contractors, service providers, specialist businesses, affiliate partners or lead-distribution partners, where you have agreed that your enquiry may be shared with them;

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We only share information where there is a valid reason to do so and only share the information reasonably required for that purpose.

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We do not sell personal information to third parties.

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8. Affiliate links and third-party websites

 

Some APN websites may include links to third-party products, services or websites.

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Some of these may be affiliate links. This means that APN may receive a commission if you follow a link and complete a purchase or submit an enquiry.

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If you visit a third-party website, that organisation will process your information under its own privacy policy. APN is not responsible for the privacy practices of third-party websites.

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9. Cookies and similar technologies

 

Our websites may use cookies and similar technologies to:

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• make the website function properly;

• remember preferences;

• understand how visitors use the website;

• improve website performance; and

• measure the effectiveness of marketing activities.

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Where required, we will ask for your consent before placing non-essential cookies on your device.

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You can find further information in our Cookie Policy and manage your preferences through the cookie settings available on the website.

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10. How long we keep information

 

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements.

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As a general guide:

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• homeowner and property-project enquiries may be retained for up to three years after the last meaningful contact;

• records relating to introductions, complaints or disputes may be retained for up to six years where reasonably necessary;

• membership, contractual, payment and accounting records may be retained for up to six years after the end of the relevant financial year or contractual relationship;

• unsuccessful partner applications may be retained for up to two years, unless there is a reason to keep them for longer;

• marketing records may be retained until you unsubscribe or until we determine that the information is no longer required; and

• cookie-related information is retained in accordance with our Cookie Policy.

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We may retain limited information where necessary to record that you have opted out of marketing communications.

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11. International transfers

 

Some of the organisations providing website, email, analytics, payment or technology services to us may process information outside the United Kingdom.

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Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data-protection law.

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12. How we protect your information

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

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However, no internet-based system is completely secure. You should take care when submitting personal information online and avoid providing information that is not necessary for your enquiry.

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13. Sensitive information

 

Please do not provide sensitive personal information unless it is reasonably necessary for us to understand your enquiry.

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If you voluntarily provide sensitive information, we will only use it where there is a lawful basis and an appropriate legal condition for doing so.

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14. Children

 

Our websites and services are not intended for children.

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We do not knowingly collect personal information directly from anyone under the age of 18.

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15. Your data-protection rights

 

Depending on the circumstances, you may have the right to:

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• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete information where there is no valid reason for us to continue holding it;

• ask us to restrict how your information is used;

• object to certain uses of your information;

• ask for certain information to be transferred in a portable format;

• withdraw consent where we rely on consent; and

• object at any time to the use of your information for direct marketing.

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These rights are not absolute and may depend on the circumstances.

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To exercise any of these rights, please contact:

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privacy@architecturalpartners.co.uk

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We may need to confirm your identity before responding.

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16. Complaints

 

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

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Email: privacy@architecturalpartners.co.uk

Company: Architectural Partner Network Limited
Registered office: Reach House, Hill Road, Bromley, BR2 0HT

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You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

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17. Changes to this policy

 

We may update this Privacy Policy from time to time to reflect changes in our services, websites or legal obligations.

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The current version will be published on this page with the date of the most recent update.